Fix your Camera app on your Pixel phone

To troubleshoot camera problems, you can use our self-help flow.

If your camera causes you issues on your phone, try these steps to fix the problem.

After each step, open your camera and check whether it fixed the issue. If not, try the next step.

Step 1: Clean your camera's lens & laser

To clean the camera lens and laser sensor, wipe them gently with a soft, clean cloth.

  • If your photos and videos seem hazy or the camera won't focus, clean the camera lens.
  • If your phone has a laser sensor, also clean the sensor. Find where your lens and sensor are located for your Pixel phone or Nexus device .

Tip: Your camera might let you know if it senses that your lens is dirty. Learn how to turn off dirty lens warnings.

Step 2: Restart your phone

  1. Press and hold your phone's Power button.
  2. Tap Power off.
  3. After your phone turns off, press and hold the Power button until your phone turns back on.

Step 3: Clear the Camera app's cache

Step 4: Update your apps

Step 5: Check if other apps cause the problem

  1. Press and hold your phone's Power button.
  2. On your screen, touch and hold Power offPower.
  3. Your phone starts in safe mode. The words "Safe mode" show at the bottom of your screen.
  4. Open your camera and check if the camera is working.
    • If Google Camera works in safe mode, another app might cause the problem.
      1. To turn off safe mode, restart your phone.
      2. Uninstall your most recently downloaded app.
      3. Open your camera and check if you fixed the issue. If not, repeat the previous step.
      4. If you fixed the problem, reinstall any apps you removed before the last app.
    • If Google Camera doesn't work in safe mode, learn more ways to fix an app.

Still have camera problems on a Pixel phone?

For possible solutions to other issues with your phone's reset, you can post questions on our forums to the Pixel community.

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